a comprehensive guide on shopify webhook

A Comprehensive Guide to Creating Shopify Webhook

Small businesses are boosting their business using e-commerce platforms like Shopify stores. With Shopify's help, companies can easily create mobile-friendly online Shopify stores. Shopify's Webhook feature allows store owners to implement effective strategies using real-time website data, helping them execute code to answer specific events or stay synced with Shopify.

Shopify Webhooks are a fundamental tool for extending the capabilities of your Shopify store by allowing you to receive real-time data updates. These webhooks bridge your online store and external applications, informing you about important events such as order creation, product updates, or customer interactions.

Understanding Shopify Webhooks is necessary for developers looking to build smooth integrations, automate processes, and keep their systems synchronized with the latest changes on the platform.

How does Shopify Webhook help Business?

Shopify Webhooks are a vital feature in Shopify, offering several use cases. You must know how to use webhooks to make the most out of Shopify. Here are some of the cases where webhooks are particularly useful:

  • Sending notifications to third-party systems.
  • Collecting data for Order Management
  • Integrating with Inventory Software
  • Payment gateway integration
  • Removing customer data from a database after the app uninstalls

They also promote integration with inventory software, creating accurate stock levels and seamless fulfilment processes. Furthermore, webhooks enable payment gateway integration, allowing businesses to process transactions securely.

Some Regular Events When Webhooks are Triggered:

Shopify Webhooks are triggered by specific events, referred to as webhook topics. These topics represent different actions or changes that can occur on the platform. Some common Webhook issues include:

1. Orders:

Orders/create: This webhook is triggered when a new order is placed on the Shopify store. It provides real-time information about the order, allowing for immediate responses or integrations with external systems.

Orders/update: This webhook triggers any update in the order detail. It involves information like shipping details changes, payment status, or product quantities.

2. Products:

Products/create: When a new product is launched to the store, this webhook is triggered, enabling applications or services to synchronize product data or perform additional actions in response to the new product's availability.

Products/update: This webhook enables the synchronization of product information across various systems. It is triggered whenever an existing product changes, such as updates to pricing or description.

3. Customers:

Customers/create: This webhook is activated when a new customer account is complete on the Shopify store. It's beneficial for maintaining customer databases, sending welcome emails, or performing other onboarding processes.

Customers/update: It is triggered when an existing customer account changes, such as updates to contact details.

4. Checkouts:

Checkouts/create: This webhook is triggered when the checkout process is completed. It captures information about completed transactions, facilitates order fulfilment processes, and tracks sales progress.

These webhook events provide a comprehensive framework for developers and merchants to build custom integrations, automate workflows, and enhance the overall functionality of their Shopify stores. By leveraging these webhooks, businesses can streamline their operations, improve customer experiences, and respond promptly to changes in their online storefronts.

How to Configure Shopify Webhooks?

Implementing Shopify Webhooks is vital in automating processes and staying informed about important events within your online store. Configuring Shopify Webhooks involves a few straightforward steps:

1. Accessing Webhooks Section

  • Log in to your Shopify admin dashboard.
  • Navigate to 'Settings' and then 'Notifications.'
  • Scroll down to the 'Webhooks' section.

2. Creating a New Webhook

  • Click on the 'Create webhook' button.
  • Choose the webhook topic that corresponds to the event you want to monitor.
  • Shopify offers a variety of webhook issues, such as orders, products, customers, etc.

3. Configuring Webhook Endpoint

  • Provide the URL of the endpoint where Shopify will send the webhook data.
  • Ensure that the endpoint can receive and process HTTP POST requests.

4. Setting Webhook API Version

  • Choose the API version for your webhook. Make sure that you use the latest stable version.

5. Adding Webhook Metadata (Optional)

  • You can add metadata to help identify and manage your webhooks.

6. Saving the Webhook

  • Click 'Save webhook' to activate the webhook.

Once configured, Shopify will send HTTP POST requests to the specified endpoint whenever the chosen event occurs. The external application or service at the endpoint can then process the received data and perform actions accordingly.

Send Request Headers of Shopify Webhook

When you use the REST API on Shopify, you can send request headers that help ensure the request is secure. To do this, you need to include the titles in the payload. These headers include authentication tokens, content types, and user agents. Having these headers in the payload adds an extra layer of security to your requests and helps Shopify verify the authenticity of the request.

Examples of webhook headers for orders/create

X-Shopify-Topic: `orders/create`
X-Shopify-Hmac-Sha256: `XWmrwMey6OsLMeiZKwP4FppHH3cmAiiJJAweH5Jo4bM=`
X-Shopify-Shop-Domain: `{shop}.myshopify.com`
X-Shopify-API-Version: `2024-01`
X-Shopify-Webhook-Id: `b54557e4-bdd9-4b37-8a5f-bf7d70bcd043`
X-Shopify-Triggered-At: `2023-03-29T18:00:27.877041743Z`

Including these webhook headers in the payload allows Shopify to identify the specific topic, HMAC-SHA256 signature, shop domain, API version, webhook ID, and the timestamp when the webhook was triggered. These headers play a crucial role in ensuring the integrity and security of your Shopify requests.

Some Best Practices of Webhook

Some best practices need to be followed to improve the performance of the webhook. This step can help you improve the performance of your webhook and ensure efficient and effective communication with the server.

1. Quickly Respond to Webhook:

Implement asynchronous processing to handle incoming webhook payloads. This allows your application to quickly acknowledge receipt of the webhook and process the load in the background. Please respond to the webhook with a quick acknowledgement (HTTP 200 OK) as soon as you receive it. This informs the sender that the webhook was received successfully.

2. Optimize the HTTP connection:

If possible, use persistent HTTP connections (HTTP Keep-Alive). It reduces the overhead of repeatedly establishing new relationships for each webhook, improving efficiency. Enable the data compression (e.g., gzip) to reduce the transmitted data size, leading to faster data transfer and lower latency.

3. Prepare Your Endpoint for a Sudden Surge of Requests:

Check that your webhook endpoint and processing infrastructure can handle sudden spikes in incoming requests. It might involve scaling your server infrastructure horizontally or using load-balancing techniques. Implement rate limiting to prevent abuse or overload of your system.

4. Keep Your Request Unique:

Try to make a unique identity in your webhook to avoid processing the same request multiple times. Implement idempotency checks on your processing logic, ensuring the result remains the same even if the same payload is processed multiple times.

5. Ignore Repetitions:

Maintain a record of processed webhook payloads and ignore duplicate requests. Finding repeated orders prevents unnecessary processing of the same shipment, reducing the load on your system.

6. Use filter parameters:

If the webhook provider allows, use filtering parameters to receive only the relevant data. Filter reduces the volume of unnecessary data and removes extra data from the app to make it easy.

7. Manage delays:

Implement a retry mechanism for failed webhook delivery attempts. However, use exponential backoff to prevent overloading your server in case of persistent failures. Set reasonable timeout values for your webhook connections to avoid prolonged waits.

By following these practices, you can minimize the impact of failures and optimize the performance of your server. You can improve the performance of your webhooks by applying this to your dashboard.

How to Solve Webhook Troubleshooting?

If a webhook fails to deliver 13 times in a row, Shopify will notify you. The webhook will be deleted if it fails to deliver 19 consecutive times during retries. To troubleshoot webhook failures, constantly monitor error logs and identify any potential issues with your endpoint.


Shopify Webhooks offer a dynamic way to keep your systems in sync with the latest changes in your store. By configuring webhooks for specific topics, you enable real-time communication between Shopify and external applications, fostering automation and enhancing the overall functionality of your e-commerce operations.

Mastering the configuration and implementation of Shopify Webhooks opens up possibilities for creating robust and responsive hooks that cater to the developing needs of your online business.

Elightwalk provides comprehensive Shopify development solutions for your e-commerce stores. Our team of professional Shopify developers can help you create and customize your e-commerce store to meet your specific business needs.

Hire our professional Shopify developer team for your future Shopify project for experience: perfect integration, stunning design, and optimized performance.

FAqs about Shopify Webhook

What is a Shopify Webhook?

What are the types of events that a Shopify Webhook can trigger?

How do I set up a Shopify Webhook?

What is the format of the data sent by a Shopify Webhook?

Jayram Prajapati
Full Stack Developer

Jayram Prajapati brings expertise and innovation to every project he takes on. His collaborative communication style, coupled with a receptiveness to new ideas, consistently leads to successful project outcomes.

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